It came fast but there was damage to the filter lid. They immediately sent me a label and had it picked up at my door. I received a replacement, but due to a clerical glitch, It wasn't the right one. The lid that I needed was no longer in stock and the manufacturer didn't have any on hand. I had to wait two weeks, but somehow they got me one and it arrived within the time they said. Things happen and it is great to know that they were always courteous and fixed my issue just as quickly as possible. Thank you!