I ordered the control pad for my heater, paid for two day delivery, part did not show up, it was lost somewhere in the Fedex system. Sunplay did not hesitate to send a replacement as soon as I informed them of the issue, couldn't have been nicer or more helpful in taking care of the problem. The lost part finally showed up almost two weeks later and is now winging its way back to Sunplay. They're first rate all the way in my book. I will not hesitate to go back to them when the need requires that I do. Great pricing and outstanding service.